Refund Policy

Thank you for shopping at Ase.Mob. We value your satisfaction and aim to provide high-quality electronics and reliable service. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds under the following conditions:

1. The item is defective or damaged upon delivery.
2. The wrong product was delivered.
3. The product does not match the description provided on our website.

2. Non-Refundable Items

The following items are not eligible for refunds:

1. Items damaged due to misuse, mishandling, or improper installation.
2. Products returned without original packaging or accessories.
3. Downloadable software or digital products.
4. Items marked as "Final Sale" or "Non-Refundable."

3. Refund Process

To request a refund:

1. Contact our support team within 7 days of receiving your order at [your support email].
2. Provide your order number, a description of the issue, and clear photos (if applicable).
3. Our team will review your request and respond within 3 business days.

If approved, you will receive instructions on how to return the item. Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5–10 business days.

4. Return Shipping

1. For defective or incorrect products, Ase.Mob will cover return shipping costs.
2. For all other cases, the customer is responsible for return shipping.

5. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. If you've done all this and still have not received your refund, please contact us at support@asemob.com.

6. Contact Us

If you have any questions about our Refund Policy, please contact us:

Ase.Mob Support Team

Email: support@asemob.com

Phone: +964-750-703-7109

Website: asemob.com