Refund Policy

Refund Policy
Effective Date: May 10, 2025

Thank you for shopping at Ase.Mob. We value your satisfaction and aim to provide high-quality electronics and reliable service. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• The item is defective or damaged upon delivery.

• The wrong product was delivered.

• The product does not match the description provided on our website.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Items damaged due to misuse, mishandling, or improper installation.

• Products returned without original packaging or accessories.

• Downloadable software or digital products.

• Items marked as "Final Sale" or "Non-Refundable."

3. Refund Process

To request a refund:

1. Contact our support team within 7 days of receiving your order at [your support email].

2. Provide your order number, a description of the issue, and clear photos (if applicable).

3. Our team will review your request and respond within 3 business days.

If approved, you will receive instructions on how to return the item. Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5–10 business days.

4. Return Shipping

• For defective or incorrect products, Ase.Mob will cover return shipping costs.

• For all other cases, the customer is responsible for return shipping.

5. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.

• Contact your credit card company; it may take some time before your refund is officially posted.

• If you've done all this and still have not received your refund, please contact us at support@asemob.com.

6. Contact Us

If you have any questions about our Refund Policy, please contact us:

Ase.Mob Support Team
Email: support@asemob.com
Phone: +964-750-703-7109
Website: asemob.com