Cancellation Policy

🛑 Cancellation Policy – Ase.Mob

At Ase.Mob, we strive to provide our customers with the best shopping experience. We understand that sometimes plans change, and you may need to cancel an order. Please review our cancellation policy below.

1. Order Cancellation Window
   You may cancel your order within 12 hours of placing it, provided that the item has not already been shipped. Once an order is shipped, it cannot be canceled.

2. How to Cancel an Order
   To request a cancellation, please contact our customer support team at support@asemob.com or use the cancellation feature in your order history under your Ase.Mob account.

3. Non-Cancellable Items
   The following items are not eligible for cancellation:

• Customized or personalized electronic devices

• Items on clearance or marked as “Final Sale”

• Orders already dispatched or in transit

4. Refunds for Canceled Orders
   If your order is successfully canceled within the allowed time frame, a full refund will be issued to your original payment method within 5–7 business days.

5. Pre-orders and Backorders
   Pre-orders and backorders may be canceled any time before the item is shipped. Once shipped, standard return policies apply.

6. Refusal of Delivery
   Refusing a delivery is not considered a valid form of cancellation. Any costs incurred from a refused delivery may be deducted from your refund.

7. Contact Us
   For assistance or questions regarding this policy, please contact our customer support at:
   📧 Email: support@asemob.com
   📞 Phone: +964-750-703-7109
   🕒 Hours: Saturday--Thursday, 9:00 AM–12:00 AM